ICSS

ICSS bring the powerful tool of customer satisfaction surveys to the SME market.

As we all know, most large businesses will conduct customer satisfaction surveys - some more often and better than others, but they do know the value of getting regular customer feedback. This vital marketing tool is largely absent in SMEs however, either because the Directors are not aware of how important surveying customers is, or because they just don't have the time or resources to do this in-house and believe it is too expensive for them to contemplate outsourcing.

ICSS is breaking this paradigm by offering first class customer surveying services at a price level that SMEs can easily afford and that will bring them a tremendous return on investment. Whatever the type of business you have, we can come up with a suitable survey that will provide invaluable feedback to your business. Knowledge is power, and we provide you with the knowledge of what your customers think about your products and/or services. You then are enpowered to do something about it.

The fact that we approach your customers as an independent survey company is important. Often, especially when your client has been with you for some time, clients find it hard to tell you they have become unhappy with your service. This is why running your own surveys is not as revealing as using an independent company like ICSS. You can also use positive survey results from us as a marketing tool, something that obviously holds more weight than a survey conducted by yourself because we are independent and perceived unbiased.

Combining a wealth of marketing knowledge with the technological know how to maximise efficiency without compromising on the quality of service and reporting, ICSS continues to grow and spread the word amongst the SME market that the benefits of regularly surveying your customers isn't just for blue chip companies.

Call us NOW on 0845 226 0877 to discuss how a survey will benefit your business.